Ecommerce & Customer Service Leader

THE ROLE

The Signal Group is one of Australia’s largest staff identification and branded merchandise providers. Based from our manufacturing facility and distribution centre in South-East Queensland, we service clients Australia wide, supplying customised name badges, personal and ID security solutions, awards, trophies, promotional products, workwear, apparel, headwear and signage

In this role you will ensure excellent customer service is achieved for Signal Group Customers for all manufactured & wholesale orders by ensuring efficient maintenance and operation of all e-commerce functions and support of the customer service & support team.

Key responsibilities will include;

• Lead the customer service team and function. (7 people)
• Ensure that all e-commerce platforms(website & portals) are functioning well and up to date with accurate information.
• Ensure that the telephony systems are functioning well and are monitored and reviewed for service improvement.
• Ensure that all in bound order placements (portals, websites, e-mails, EDI & calls) flow into the system on time with all details.
• Lead the team to ensure that all quotes and requests on time.
• Lead the prompt resolution of inquiries and service issues.
• Maintain and monitor service and customer feedback systems.
• Ensure that master data requests (customers, prices, items and suppliers) are complete accurately.
• Manage artwork creation and workflows.
• Regular leadership admin functions – rosters, leave, compliance training etc.

YOUR BACKGROUND

• Loves customers.
• Loves people - Team first – can collaborate exceptionally well.
• Enjoys problem solving - turn every issue into an advocate.
• Loves to systemize process and continually learn.
• Comfortable using technology and quick to learn new systems.
• Has leadership experience
• High levels of activity and output – loves to be involved.
• Flexible and adaptable.

BENEFITS

• Hotel and Dining Discounts 
• Birthday Leave
• Lifestyle Platform with 400+ retailer discounts 
• Salary Sacrificing/Financial Education and benefits
• Career Progression/Mulpha Academy/Study Assistance 
• Wellbeing Hub/Healthcare Discounts/Employee Assistance Program 
• Free Car Parking/Car Parking Discounts at some of our Offices/Venues

APPLICATIONS

• Apply online today if this opportunity sounds like a great fit for you!