Customer Support Coordinator (Pre-Site)

Due to continual growth is an INCREDIBLE OPPORTUNITY to work within our Pre-Site Customer Support team in the Greenfields team guiding your Metricon customers through their pre build process. Grow and develop your industry skills and knowledge working collaboratively with our Drafting, Estimating, Studio and Permits team to transition your customers to the construction phase and hand them over to the build team to go on and build their dream Metricon home.

Reporting to the Customer Support Manager, your responsibilities will include:

• Effectively manage your customer expectations as the main point of contact during their pre-site stage
• Ensure they’re aware on the status of their home during this process
• Deliver exceptional customer service and the best experience, build and maintain customer relationships
• Maintain a high degree of accuracy recording customer project details
• Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
• Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
• Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
• Assist with all Customer Support related tasks.

• Be supported by a management team that has a culture where you matter
• No two days are the same and no two customers are the same - so learn each and everyday on the job
• Our people are what makes us Australia’s leading home builder; and
• Attractive housing discounts on our award-winning homes.

• Experience working within a project management or customer focussed role;
• Ability to manage a portfolio of customers at different stages through the pre-construction journey;
• Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence;
• Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards;
• Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers;
• Fostering productive relationships with customers and key stakeholders to deliver excellent customer service;
• Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member;
• Understanding residential contracts and plans, or come from a supplier or real estate would be an advantage;
• Highly organised – ability to multi-task and deal with a variety of activities;
• A GREAT ATTITUDE!